Frequently Asked Questions
Q: What stops a keyboard from pairing with another one lying behind the wall of one patient room than the other? A: The S103WP keyboards work on 2.4GHz wireless, which in combination with our proprietary software algorithms, allow our S103WP wireless keyboards to be used in close proximity without interfering with each other. When the S103WP’s are manufactured, we uniquely match the wireless keyboard and the receiver dongle so that they pair up with each other and not any surrounding wireless receivers. Even though it is quite possible for two or more devices in close proximity to be operating on the same channel, the hardware IDs must match, or the receiver and peripheral ignore each other. Since no two devices are shipped that contain the same ID, the devices on the same channel ignore each other.
Q: How many unique communication channels are available? Do the keyboard/dongle determine a free channel to use when there are some in use. What if none is available? A: Use of the 2.4GHz wireless band opens up more bandwidth compared with what is available in the old 27MHz space. Our wireless solution uses digital 2.4GHz radio frequency technology, utilizing frequencies in the 2401MHz-2479MHz range. Channel spacing is 1MHz giving us 79 separate channels. When interference on a one channel is encountered, our solution uses FHSS spread-spectrum channel hopping technology, which assigns 15 additional channels that a device set can go to in order to find a clean channel. The S103WP keyboards also wait for their transceivers to acknowledge accurate reception. If there is no acknowledgement, the keyboard transmits again, up to 10 times, until a confirmation is received. If no confirmation is received, then the frequency channel will be changed and the transmission will be retried. If transmission is blocked or garbled for any reason, these devices keep on retrying until they link.
Q: What is the range of the wireless signal? A: 2.4GHz has an approximate range of 10 meters (approximately 33 ft
Q: Are your products latex-free? A: Yes, all of are products are latex-free. The standard keyboards and mice are made from ABS-plastic and the silicone boards and mice are 100% silicone. Even our new Seal Shields™ for the iPhone® and iPad® are latex-free.
Q. Are your keyboards compatible with Windows 8? Yes. All our products are Microsoft certified (WINQUAL), and Windows 8 compatible.
Q. Are your keyboards Mac compatible? Seal Shield™ keyboards and mice are compatible with Mac system running OSX 10.5 or higher and are equipped with a USB port.
Q. Do the Seal Shields™ work with 1st Generation iPads? No. Seal Shield™ protective covers currently only work with iPad® 2 and the new iPad®
Q. What cleaning solutions can I use on your silicone keyboards? Silicone keyboards can tolerate cleaning products such as 70% Alcohol and bleach 1:1000 as exact concentrations. Here is a link with more information on cleaning for you to review. http://www.sealshield.com/FAQ/FAQ-Cleaning%20Protocols.pdf
Q. How do I disable a key on an ABS plastic Seal Shield™ keyboard? The Seal Shield TM line of ABS plastic keyboard may include keys that some users wish to physically disable in order to support a customized user environment. The following instructions illustrate how to physically disable keyboard keys by removing the silicone dome from the keyboard key switch assembly. Process
Q. What do the 13 pregrammed keys on the S103x do? The S103x has 13 preprogrammed keys. In Windows, these buttons perform the following functions:
Q. What do the 3 LEDs on the keyboards indicate? On corded keyboards, the LEDs are used to indicate that Num Lock, Caps Lock and Scroll Lock (from left to right) has been enabled. These indicators are functional on all of our corded products. However, on wireless products such as the S103W and S103WP only the far left LED is used for a low battery indicator and the other two LEDs have been disabled to reduce power consumption and increase battery life. Return to Top
Q. How do I clean my waterproof keyboard and mouse? A: Please see this linked downloadable document for cleaning instructions. Return to Top
Q. Can I use any Seal Shield™ keyboard with a Sony Playstation 3? A: Yes. See this document for instructions Return to Top
Q. What adhesives can be used to hold Seal Shield silicone keyboard onto mounting surfaces such as articulating arm and keyboard trays?A. Due to the nature of silicone standard adhesives and tapes do not always work well. Seal Shield’s engineering team recommends trying 3M™ Double Coated Tape 9731Silicone Adhesive. Return to Top
Q. What is the maximum safe temperature for the dishwasher when washing a Seal Shield™ waterproof product? A: Seal Shield does not recommend anything higher than 140* F. The user manual also states:
Q. How do I configure my keyboard for international use? A: See this document for instructions Return to Top
Q. Is there a way to enable Scroll Lock on a SSF106 SSFSV106 or S106G? A. This feature is not supported on the SSF106 SSFSV106 or S106G keyboards. Return to Top
Q. My keyboard is typing the wrong characters. What could be causing this problem? Sometimes this may be caused when the num lock is inadvertently activated. Depending on the model of keyboard one of the following keystroke combinations (pressed simultaneously) should resolve the problem:
Q. Where can I find driver support for my S103R integrated card reader? A. The Seal Shield S103R Smart Card Reader keyboard includes an integrated SCM Microsystems model SCR3310v2.0 Smart Card Reader. This document describes driver support for the S103R Smart Card Reader keyboard. Return to Top
The SCM Microsystems model SCR3310v2.0 Smart Card Reader drivers are designed to plug and play. However, drivers can also be downloaded directly for SCM from the link below: http://www.scmmicro.com/support/pc-security-support/downloads.html
Q. What does the Fn key on the S86P and S87P2 do? A. When “Nun Lock” is enabled the blue characters shown on the keys provide the following output.
Q. On the S103WP, It appears that after a period of inactivity the keyboard goes to 'sleep'. In order to get the keyboard to respond I simply press the Connect button on the bottom of the keyboard. Is this the proper procedure? A. The keyboard will go to “sleep” when not being used. Pressing any key or using the touchpad should resume normal operation. It should not be necessary to press the Connect button again. Return to Top
Q. On the S103WP, to the immediate right of the battery LED are two additional LED's. I assumed these would illuminate when the Caps Lock and Num Lock keys were selected. I cannot get these keys to light up. What are these two LED's used for? A: On wireless keyboards, Caps Lock and Num Lock are generally not marked with LEDs. On the S103WP these LED are disabled to conserve battery life. Return to Top
Q: Is there a low-battery indicator, something that would alert the user that it is time to change the batteries?
Q: I recently purchased an STV1 but can’t find the right code. What do I do? A: The list of codes that ships with the products is still current and is also available on our website http://www.sealshield.com/techsupport.html . If your product is not listed, the automatic code search may still work even if the brand/device is not listed. Return to Top
Q: Which products have a scroll lock key? A: All of the ABS products have scroll lock ( SSK107/SSKSV108, SSKSV107/SSKSV108, STK503 and S103x). Return to Top
Q: Is there a way to lock the keyboard while cleaning it and wiping it down so that keys are not entering information into computer while doing so? A: There is no way to lock the keyboard. However for Windows users, you can lock the PC (Ctrl+Alt+Delete) and then unlock it when done. Return to Top
Q: What do the 3 LEDs with the symbols on the top right of the keyboard do? A: On corded keyboards, the LEDs are used to indicate that Num Lock, Caps Lock and Scroll Lock (from left to right) has been enabled. These indicators are functional on all of our corded products. However, on wireless products such as the S103W and S103WP only the far left LED is used for a low battery indicator and the other two LEDs have been disabled to reduce power consumption and increase battery life. Return to Top
Q: Do Seal Shield™ products work with KVM switches? A: KVM stands for “Keyboard – Video – Mouse”. KVM switches let you use 2 computers with only 1 keyboard, monitor and mouse. The KVM switch allows you to “toggle” between the 2 computers with only 1 set of peripherals. KVM switches come in 2 configurations – PS2 or USB. In general, our products do work fine with USB KVM switches, but there have been some intermittent issues with PS2 KVM switches. Those issues may also be caused by the specific KVM switch or the OS the computer is running because PS2 connections are not “hot swappable”. If you swap out a PS2 keyboard or mouse while the computer is running it won’t recognize it until you reboot, unlike USB peripherals that are “hot swappable” and can be swapped without rebooting. S osometimes if the 2nd computer on a PS2 KVM switch goes to “sleep” or into “hibernation” mode, when you try to use the KVM switch to operate the 2nd computer it won’t “see” the keyboard or mouse without rebooting. Our recommendation is that if you use USB KVM switches you should have no problem, but we can’t guarantee that they will always work with PS2 KVM switches due to circumstances beyond our control. The only EXCEPTION is with our “all-in-one” products (e.g. keyboards with integrated touchpads). These DO NOT work on PS2 KVM switches, but that is because PS2 ports only recognize 1 peripheral. USB ports, however, will recognize multiple peripherals through 1 USB port. This is the case not only with our “all-in-one” or combo devices, but any other brand as well. Such all-in-one devices don’t work on PS2 KVM switches. Our “all-in-one” products do generally work with USB KVM switches, but there have been some isolated circumstances where they do not, which could be due to the specifics KVM switch or the Operating System.
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